Section 72Part 8 — Service Standards and Data Protection
Quality of service
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ICT service providers and ICT network providers shall use best endeavours to ensure that their ICT services and ICT networks are —
reliable;
where practicable, directly interconnected with each of the other ICT network providers' networks;
provided with due care and skill; and
rendered in accordance with the standards reasonably expected of a competent provider of those ICT services and ICT networks.
A complaint may be made to the Office by any person who is dissatisfied with the networks or services provided to that person by an ICT service provider or ICT network provider or who claims to be adversely affected by the actions or omissions of an ICT service provider or ICT network provider.
The Office may prescribe quality standards for the provision of ICT services and ICT networks in relation to all ICT service providers and ICT network providers.
The Office shall make rules and establish procedures relating to the refusal, disconnection or interruption of ICT services or ICT networks and the administration and resolution of subscriber complaints, without limitation, including requirements for and the determinations relating to the payments of the costs of proceedings and procedures for the resolution of subscriber complaints and the payment of compensation to subscriber, which shall be binding upon licensees.
Cross References
- Section 72 of Unknown
rules and procedures established under section 72(4)